Our Guarantee How to Order Shipping Info Store Info
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Store
Info
Here are some answers
to common questions. If your question is not not answered here.
Please contact Us |
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Your Security and Privacy
FragranceCafe maintains our customers privacy very vigorously to ensure a
safe and pleasurable online shopping experience.
Our Policy is simple.
FragranceCafe will NEVER rent/sell/share your info with any other source.
Period.
When you place an order with FragranceCafe, the order information is used
only to process and expedite your order, and No Other Purpose.
FragranceCafe uses contact information as a means to communicate with your
to keep you updated on your order and contact you if we run into a
delivery or product backorder issue.
FragranceCafe uses Comodo 128Bit SSL, the industry standard for secure
shopping. During Checkout you will see a solid key icon or a locked
padlock icon at the lower portion of your browser window indicating your
personal information to be secure.
If you have any questions regarding our privacy policy and practices,
please contact us. |
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Payment Methods
US Issued Visa / Mastercard or Amex Card. Credit,
Debit and Gift Cards are Welcome.
Please be sure to enter your credit card Billing address. |
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Sales Tax
If your order is being shipped outside New York, no sales tax is charged.
State law requires New York based business to collect applicable sales tax
on orders shipped to a New York Address. |
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Cancellations
If you wish to cancel an order, call us at 212-920-9023 and notify us us
within 2 hours of your order being placed. |
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Backorders
In general, if you see it on our site, it is in stock. Sometimes, items
sell out quicker than we anticipate. In the rare event of a product
backorder, you will be offered a
larger size of the same product at a substantial discount.
If a larger size product is not available, we will provide a timeframe
when your item is anticipated to ship. |
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Shipping Info
Costs & Timeframe Information can be found in the shipping department
here |
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Understanding
Site Acronyms
An Explanation of Fragrance Concentrations Acronyms (ie EDT/EDP) used on our site, is available
here |
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Return Policy
We want to make sure you are
completely satisfied with your purchase. If for any reason you are not
happy with your purchase, Orders can be returned up to 30 days after the
Delivery date for a full refund minus shipping and gift wrap charges.
Merchandise must be in original condition, unopened to be eligible for a
refund.
Please contact us to request a Return authorization
Number prior to returning your item.
Refunds are processed within 5 business days of us receiving your
returned product. Shipping cost is non-refundable for
undelivered, unclaimed, returned and refused packages, unless we made an
error. |
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100%
Safe & Secure
Shopping. |
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